The Videotron mobile solution encompasses many complex backend systems built by Soluteo, presented to the field technician within one simple application. Our design team built a friendly user interface and experience allowing for more operation efficiency of said technicians. In fact, the technicians use our single application throughout their daily work activities. The application covers the entire work cycle of all daily activities accomplished by each. Timesheet, work orders, comments, status, activation, inventory, location, and more, are automatically calculated and tracked. The Soluteo middleware* abstracts all the communications with the various backend systems from different vendors. The solution was built to manage any gain or loss of connectivity seamlessly and transparently, which makes it a smart application that we like to call “auto-magic”. This feature ensures that the field technician can rely 100% on the application without having to worry about connection and transmission of information.
*Middleware is the software that connects software components of enterprise applications. It is the software layer that lies between the operating system and the applications on each side of a distributed computer network.