videotron_samsung_mockup01
Name
VIDEOTRON
Industry
TELECOMMUNICATIONS
Project
MOBILIZATION

OF OPERATIONS

Users
+1 400
Daily transactions
26k

benefits

ENVIRONMENT
EFFICIENCY
REAL-TIME RESPONSE
REDUCTION OF OPERATING EXPENSES
IMPROVED CUSTOMER SERVICE
RAPIDITY OF EXECUTION
TECHNOLOGY

overview

As one of Canada’s largest telecommunication companies, Videotron had to innovate with mobile technology to continue being leaders in this industry. The task was to digitalize their operation process as well as optimize it. Looking back ten years ago, they were one of the first Canadian telecom companies to innovate with mobile technology. Our mobile solution allows Videotron’s field teams to offer a better customer service to over 1.8 million clients annually, for the past ten years. We are now optimizing the technology we had created previously. It will allow them to perform competitively and maintain their reputation as leaders in the Canadian telecom industry.

ONE USER EXPERIENCE,

MANY BACKEND SYSTEMS


The Videotron mobile solution encompasses many complex backend systems built by Soluteo, presented to the field technician within one simple application. Our design team built a friendly user interface and experience allowing for more operation efficiency of said technicians. In fact, the technicians use our single application throughout their daily work activities. The application covers the entire work cycle of all daily activities accomplished by each. Timesheet, work orders, comments, status, activation, inventory, location, and more, are automatically calculated and tracked. The Soluteo middleware* abstracts all the communications with the various backend systems from different vendors. The solution was built to manage any gain or loss of connectivity seamlessly and transparently, which makes it a smart application that we like to call “auto-magic”. This feature ensures that the field technician can rely 100% on the application without having to worry about connection and transmission of information.

*Middleware is the software that connects software components of enterprise applications. It is the software layer that lies between the operating system and the applications on each side of a distributed computer network.


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